Refund policy

At Revance, your satisfaction is our top priority. We are committed to providing you with high-quality products and a seamless shopping experience. Please review our Refunds & Returns Policy below.

1. Return Period

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible, items must be:

  • In the same condition you received them

  • Unused and unopened

  • In their original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

⚠️ Please note: Return shipping costs are the responsibility of the customer, and we do not refund original shipping fees. Returns must be sent within 14 days after a return address is provided; otherwise, the request becomes ineligible.

2. Damaged or Defective Items

If you receive a damaged or defective item, contact our support team within 7 days of delivery at support@revance.com.
We may request photos of the product to confirm the issue. Once approved, we will provide return instructions and send a replacement or issue a refund.

3. Incorrect Orders

If you receive the wrong item, please notify us within 7 days of delivery. We will arrange a replacement or refund at no extra cost to you.

4. Non-Returnable Items

For sanitary and safety reasons, we cannot accept returns on:

  • Opened personal care products

  • Cosmetics

  • Intimate items

  • Any product that comes into direct contact with skin or hair once used

Please review product descriptions carefully before purchase.

5. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection.

  • If approved, refunds will be issued to your original payment method within 7 business days.

  • Shipping fees are non-refundable.

  • Customers are responsible for return shipping costs.

6. Exchanges

We do not offer exchanges for opened or used products due to sanitary reasons.
If your product arrived damaged, defective, or incorrect, please follow the steps outlined in sections 2 and 3.

7. Packaging Your Return

When sending a return, please ensure the item is securely packaged to avoid damage in transit. We recommend using a trackable shipping service to ensure safe delivery.

8. How to Initiate a Return

To request a return, please contact our customer service team at:
📧 support@revance.com

Our team will review your request and provide you with next steps.

At Revance, we value your trust and are committed to delivering the best possible experience. If you have any questions about this policy, please reach out to our support team.

Thank you for choosing Revance!
— The Revance Team